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| We offer a series of voice and network applications as part of IVR Concepts' Voxpilot Enterprise and Carrier Solutions. These are built using both VoiceXML and a proprietary call management language, which provides full Intelligent Network capabilities. |
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| Carrier Solution Applications |
| ● Virtual Call Center Solutions |
| IVR Concepts' Voxpilot Call Center applications take advantage of CTI integrations with leading providers such as Genesys and Altitude Software, allowing carriers to act as virtual call centers or gateways into real call centers, keeping the calls on the carrier’s network. Applications include Intelligent Call Routing, Automatic Call Distribution and Call Center Automation. |
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| ● Messaging Solutions |
| A variety of messaging applications and capabilities are available, including Unified Messaging, Video Voice Messaging, VoiceMail, Virtual Line, and the Mailbox Portal, managed by the customer using the online tool, VoicePublisher. |
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| ● Prepaid & Billing Solutions |
| IVR Concepts & Voxpilot supplies a number of proven prepaid packages for carriers, including Prepaid Calling Cards, Prepaid Internet, Prepaid SMS, Prepaid Telephone Lines, Prepaid Payphone Cards and Credit Limit checking. |
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| ● Operator Subscriber Services |
| These include a range of Intelligent Networks services for operators such as Access & Profile Checking, Toll Free Numbers (08AB), Universal Personal Number, Least Cost Routing, Call Screening and Subscriber Profile Checking. |
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| Enterprise Solution Applications |
| ● Enterprise Messaging Solutions |
| IVR Concepts & Voxpilot supplies a variety of messaging applications for enterprises, including Unified Messaging, Personal Information Manager, Voice Mailbox, Email Reader, and the Voice Publisher Mailbox Portal. Other Enterprise applications are available via IVR Concepts & Voxpilot Application Partners. |
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| Key Features |
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Secure online and telephony development environments |
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Toll Free telephone access numbers for North America |
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Transparent migration to fully scalable and secure deployment platform |
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Support for all major languages Uploading of application files, scripts and audio files |
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Highly accurate automatic speech recognition from Nuance, Scansoft. |
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Support for a variety of leading Text-to-Speech providers |
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Outbound Call Scheduler |
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| Useful Tools |
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File Manager allows developers to manage, edit and upload applications |
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Validator checks VoiceXML files for errors |
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Real-time Log Viewer enables developers to monitor their application while it is running and download past application logs |
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ODE allows voice application developers to fully manage phone numbers assigned to them |
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| Useful Tools |
| IVR Concepts Voxbuilder ODE by Voxpilot is a multilingual Online Development Environment for creating and managing VoiceXML applications. The Voxbuilder ODE enables developers to quickly prototype, build and test compelling voice applications, simply by registering online at www.voxbuilder.com. It comes with everything you need to build multilingual voice-enabled applications, requiring no hardware or third-party software beyond an ordinary PC connected to the Internet and any telephone. Developing applications with Voxbuilder is secure as well as easy, since development accounts and telephony access are protected through a secure password. |
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Human factors analysis |
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Best practices consulting |
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Application scripting |
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Call design and flow |
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Benchmark testing |
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Customized applications for
verticals such as
Retail,
Call Center, Finance,
Hospitality, Travel,
Catalog, etc. |
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Data center co-location |
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Professional voice talent |
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