IVR Concepts has developed, utilized, and managed numerous specialized projects for clinical trials and patient surveys in the clinical research arena. In addition to its work with contract research organizations, IVR Concepts handles IVR projects for national and international clients in wholesale, retail, and service industries.

IVR Concepts selects Paraxip Technologies 
August, 2006 - IVR Concepts announced that it has selected Paraxip Technologies, a leading provider of VoIP gateway products for speech, IVR, and contact center markets, to supply VoIP gateway software to connect with its Voxpilot VoiceXML platform. The Paraxip product will facilitate the public switch telephone network (PSTN) connection to IVR Concepts SIP-based applications. By utilizing the Paraxip gateway, IVR Concepts has expanded their capacity for converged telecommunications. The Paraxip software will greatly enhance the user experience while minimizing costs. IVR Concepts commitment to next generation IP Solutions is continuing.

IVR Concepts completes acquisition 
March 21, 2006 - IVR Concepts, LLC announced today the acquisition of the assets and operations of Phone Interactive Communications Corp. As a premier outsourced service bureau provider of high capacity Interactive Voice Response services, IVR Concepts plans to enhance the current platform by development of new products as well as fine-tuning of the existing programs. In addition they partner with Voxpilot to offer their VoiceXML 2.0 Certified Platform featuring speech recognition and text-to-speech. “Our mission is to exceed our clients’ expectation with great service,” said Mark Zuroff, President of IVR Concepts. “Our team is working hard on development of new hosted speech, survey, and self-service applications. We will be taking hosted services to the next level.”