IVR Concepts is a leading provider of hosted Interactive Voice Response (IVR) solutions and services that facilitate cost savings and increase efficiency for companies of all sizes. We offer a range of products using both Touch-Tone and Advanced Speech Recognition. These products allow our clients to automate a wide variety of tasks, which reduces or eliminates the need for live agents. Our innovative solutions, from simple message blasts to our exclusive ImMediaPoll™ survey generator to the most complex of Voice XML programs, help our clients increase efficiency without capital expense.

By providing exceptional quality and value in our hosted and managed IVR services, IVR Concepts has earned the trust, confidence, and loyalty of clients both domestic and internationally. We offer organizations of all types and sizes outstanding personal service, platform reliability, advanced technology, large capacity and exceptional value.

Our clients include:

Why do companies such as these outsource their interactive voice response (IVR) needs? Because it makes sense! Our system enables our clients to improve service and lower costs through automation. By replacing costly call center seats with 'pay as you go' automated agents, an almost immediate ROI can be achieved. Our IVR platform is scalable as well as extremely flexible, and provides reliable service every hour of every day.